COMPLAINTS PROCEDURE

Tattoo Events Ltd (Trading as the Tattoo Society) endeavours to treat all its clients professionally and fairly. If however, you have an issue in relation to your procedure or service at Tattoo Events Ltd (Trading as the Tattoo Society) we encourage you to come and talk to your artist or piercer direct about it.

All artist and piercers who operate within the Tattoo Society are self employed and running their own businesses from within our premises. They are responsible for their own work, clients and procedure therefore any complaints must be directed to the artist or piercer who undertook the procedure to consider and resolve.

You are entitled to lodge a complaint in writing or by email and we will pass this onto the appropriate artist or piercer if applicable.

Address for Email correspondence: hello@tattoosociety.co.uk

Address for Postal Correspondence:

TBC

Procedure Related Complaints:

The complaint will be conveyed to the Artist or Piercer who undertook to the procedure. Where this cannot be resolved immediately, you will receive a letter within 7 days to confirm that an investigation into the matter is underway and that a response will be made as soon as is possible.

You may be required to attend an additional consultation with the Artist or Piercer. The objective of this is to provide an explanation or a solution to your concerns.

They will aim to furnish you with a full written response within 28 days or where this is not possible, an explanation as to the cause of the delay.

Non-Procedure Related Complaints:

Complaints of a non-treatment nature will be handled in their entirety by the studio Manager or Directors.

Where this cannot be resolved immediately, you will receive a letter within 7 days to confirm that an investigation into the matter is underway and that a response will be made as soon as is possible.

You may be required to attend a meeting with a member of the studio’s team, including the Directors. The objective of this is to provide an explanation or a solution to your concerns.

We aim to furnish you with a full written response within 28 days or where this is not possible, an explanation as to the cause of the delay.